Orders

If you place your order during store opening hours, it’ll usually be ready within 3 hours. To collect on the same day, make sure you order by 1pm, your order should be ready after 4pm.

It’s simple to place a Click Collect order:

1. Check availability: Start by finding your product online, selecting your preferred store, and confirming it’s in stock.
2. Add to bag and checkout: Choose Click Collect in your Shopping Bag before heading to checkout (please note, not all items are available for this service).
3. Select your store: Make sure all items in your order are available at the same location.
4. Get confirmation: We will send an email once your order is confirmed, and another when it’s ready to collect.
5. Pick it up: Collect your items from the Customer Service Centre at your chosen store.

You can collect your Click Collect order from the Customer Service Centre in the store you selected during checkout.

If you’re looking for store details and Customer Service Centre locations, you can find them here.

To collect your order, please bring:

• Your order number
• A valid photo ID (such as a Driver’s Licence, Passport or Proof of Age card)

If you have nominated someone to collect on your behalf, they’ll need to bring their own valid photo ID and your order number. For security, we may need to contact you before we release the order.

You’ll have 14 days from the date of purchase to collect your order. If it’s not collected in that time, your order will be cancelled, and we’ll be in touch to arrange a refund.

Yes, you can. If you’d like to cancel your order, it’s best to contact our Customer Care team or reach out directly to the Customer Service Centre at the store you selected.

Most items can be ordered with Click Collect. Just select your store on the product page and click Show Availability to see if it's in stock.

Some exclusions apply, including Gift Cards, Gift Registry items, Wine Club purchases and large or bulky products.

Certain items may not be available for Click Collect due to stock levels, brand-specific restrictions, or because they're shipped directly to you from our suppliers.

If an item isn’t eligible, you’ll still have the option to choose home delivery at checkout.

All credit and debit card transactions go through validation checks and authorisation by the card issuer. If your payment is declined, it means the issuer has not authorised the transaction. You’ll receive a notification during checkout if this happens.

For more details on why your payment was declined, please contact your card issuer directly.

Sometimes you might see a pending charge on your account even if your order wasn’t successful. This is usually a temporary authorisation from your bank and should drop off within 10 business days.

If the payment did go through in full, your refund will automatically be returned to your original payment method. If you paid with Rewards Points or a Gift Card, we'll email you a replacement gift card within 3-5 business days. Refunds generally appear within 3–5 business days.

If it’s been more than 10 business days and the funds haven’t returned, please get in touch with our Customer Care team.

If you haven’t received a confirmation email, we recommend reaching out to our Customer Care team. We’ll be able to check on your order and make sure everything’s in place for you.

Promo codes need to be entered in the Shopping Bag, not during the checkout stage. Double-check you’ve entered it there before proceeding with your payment.

If the issue continues, feel free to contact us - we’re happy to help

Some orders may arrive in separate deliveries. This can happen when items are being sent from different locations or directly from one of our vendor partners.

Please check your email for shipping updates - we’ll send you tracking details for each item as they’re dispatched.

Once your order is placed, it begins processing straight away, so we are unable to make changes to it.

If your delivery is being sent with Australia Post and you have the AusPost app, you may be able to redirect your parcel through the app.

If your item isn’t quite right when it arrives, you’re welcome to return or exchange it in line with our Returns Policy.

For Click & Collect orders, you can cancel at any time before collection by contacting our Customer Care team.

If you’d like to cancel a bulky item order, please be aware that a 25% cancellation fee may apply. These items are sent directly from our vendor partners, so unfortunately stock can’t be held for future delivery.

Some bulky or made-to-order items may take several weeks to arrive, depending on availability and the supplier’s schedule. If you have any questions about timing, please contact our Customer Care team.

On occasion an item instore or in our warehouse may be damaged or missing and we will only find out when your order is being prepared. While this doesn’t happen often, we’ll always contact you if something is unavailable, and help you arrange a refund or a suitable replacement.

Once your order is on its way, you’ll receive an email with a tracking number. You can use that number to follow your delivery’s progress. You can also log in to your Online Account to check the status at any time.

Some items may be shipped directly from our suppliers and might not have tracking available. If your order includes multiple items, they may arrive in separate parcels, you’ll receive a separate tracking email for each one.

For more details, you can visit our Delivery Information page.

Most orders are delivered with Authority to Leave, which means your parcel may be taken to a local Australia Post collection point if there is no suitable place to leave it at your delivery address.

Customers can change their preferences for Authority to Leave for Standard and Express via the Australia Post app.

If no one is available to accept delivery, your parcel may be left in a safe location. If that’s not possible, it’ll be taken to your local Australia Post collection point.

For Sydney Same Day deliveries, a signature is required, someone will need to be available to receive it.

From 26 June, if you’re a registered MyPost customer and Australia Post attempts delivery while you’re out, you’ll receive a digital notification via email, SMS or the AusPost app instead of a physical ‘missed delivery’ card.

Delivery and handling fees vary depending on the type of item and delivery method. For the most up-to-date information, you can visit our Delivery Information page.

We aim to dispatch all orders within 1–2 business days. During peak periods, it might take a little longer. Once your order has been sent, you’ll receive an email with tracking details so you can follow its progress.

For estimated delivery timeframes by location and delivery type, please check our Delivery Information page.

Yes, we do. Large or heavy parcels sent via Australia Post, typically anything over 16kg or outside standard dimensions, will be delivered to your nearest Post Office for collection.

Bulky items such as beds or large furniture are sent via courier and delivered separately. These deliveries aren't subject to Australia Post’s size restrictions.

If your order is marked as 'backordered,' it means the item is currently out of stock. This can happen occasionally with bulky items that are dispatched directly from our vendors. While this is rare, we’ll notify you via email and give you the option to either wait for the stock to be replenished or cancel your order.

An additional fee may apply if access to your property is limited or if there are stairs, tight corners, or other challenges during delivery of bulky items such as mattresses.

We’ll let you know of any applicable charges before the delivery is confirmed.

While we do our best to get your order to you quickly, we’re not able to guarantee specific delivery days or times, except for same-day delivery in selected metro areas.

We don’t currently offer international delivery. All orders placed through davidjones.com are shipped within Australia.

If you’re shopping from outside Australia, please keep in mind that all purchases and refunds are processed in Australian Dollars (AUD).

Currency exchange rates may vary between your original purchase and the time of a refund. We’re not able to adjust refund amounts based on changes in exchange rates.